Returns service
Free and easy processing of your return
To make returns as easy as possible for you, the Tennis-Point returns service is available to you. Here we will explain to you in just a few simple steps how you can return goods to us without any problems and, above all, free of charge.
Create & print shipping label online.
Cover the old label on the package with the new label.
Leave the package with the parcel service provider.
Frequently asked questions
Why is my return not yet confirmed?
We will confirm your return with credit for the goods as soon as they have been processed. Please note that there may be delays between the package being delivered and us processing it. If your return is received a few days after Arrival at our warehouse If it hasn't been recorded, let us know.
There are parts missing from my credit, what should I do?
In rare cases this can happen. Please contact us with detailed information about which items you believe are missing from the credit. In particular, please send a copy or photo of the parcel service provider's proof of delivery. Without proof of submission, your request cannot be answered. We will then check your credit. We hope for your understanding that in some cases this may take a few days.
How do I return something?
You can create your documents for all orders via our returns website by providing the order number and email address. The documents contain your label and a shipping slip showing the parts you are returning. Please be sure to include this accompanying note in the package. Our returns label contains a QR code that you can show to your parcel shop so that the sticker can be printed.
Please note that your return is not always free.
What happens to my vouchers?
Promotional codes:
Certain vouchers are subject to conditions and expire if, for example, the items you have kept are below the minimum order value or this discount only applies to a product group (part of which you have returned).
Gift vouchers/value vouchers:
Your voucher codes will not be reactivated if you have used them once. Contact us and we will be happy to help you.
Will I receive a new invoice if I return a partial item?
No. Your payment amount or your refund results from the difference between the invoice amount and your return shipment. The payment reference provided on the invoice continues to apply to any payments.
When and how will I get my money back?
Once your return has been processed, you will receive your money back as quickly as possible using the payment method you initially selected.
Please note that debits (e.g. from Paypal or credit cards) do not always flow back to the bank account on file, but often remain in this payment account.
As a rule, you will receive your refund, depending on the payment method, within 3-5 working days after booking the credit. We thank you for your patience.