Returns/complaints

Return

Would you like to return an item?

If you don't like an item or the size doesn't fit, you can simply send it back to us. Use ours Returns service for your return and conveniently download your return label and return slip.

To ensure a smooth returns process, please follow the steps below:

  1. For the sake of the environment, please use the shipping box to return the ordered goods. Make sure the item and box are undamaged, and pack delicate items appropriately.
  2. Please create the returns label and return slip via our returns portal.
  3. Fill out the return form: enter the number of items returned. Place the return slip in the package.
  4. Stick the return label onto your return package so that it is wrinkle-free and easy to read. Simply tape over the old label or make it unrecognizable.
  5. Make sure your package is properly and tightly sealed before delivery.
  6. Go to the specified local parcel service and send the items back to us.
  7. Keep the receipt until you have received confirmation from us that your return has been received.
To the returns service
Complaint

Would you like to complain about an item?

Sometimes items may have defects or be defective. In this case, you can of course send the item back to us and we will file a complaint with the respective manufacturer. Depending on your wishes, you will either receive a voucher for the amount or we will send you a replacement item as quickly as possible.

If your complaint is within the 30-day return period, please use our returns process on the left.

If your purchase is outside the 30-day return period, you will find here instructions on how to submit a complaint to us. Enclose this document in the package and then follow the return process instructions on the left.

Complain about items