Money back promise

What are the terms and conditions of our “30-day money back promise”?

Regardless of your statutory right of withdrawal as a consumer, we also give you the opportunity to withdraw your contractual declaration within 30 days in text form (e.g. by letter, fax or email).

To ensure a smooth process, please follow the steps below:

1. The period of 30 days begins on the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods. To meet the deadline, it is sufficient to return the goods on time (date of delivery receipt).

2. The revocation must be sent to: Tennis-Point Europe GmbH, Hans-Böckler-Str. 29-35, 33442 Herzebrock-Clarholz, Germany, email: [email protected]

3. When exercising the extended contractual right of withdrawal, the goods must be in their original packaging (if the goods were delivered in appropriate packaging), complete, unused (if the delivery was new) and undamaged.
   The money-back promise does not apply to customized products or services already provided.

   This does not affect your statutory defect rights if the goods were already defective upon delivery.